1. All returns and order cancellations are eligible for store credit only. No refunds will be issued directly back to your credit card.
2. Returns can be made in-store, even if the item was purchased online.
3. Merchandise must be returned in-store or postmarked within 7 days from the day you receive your order.
4. You are responsible for the return postage costs.
5. All items must be in new, unused condition with tags still attached. We have the right to refuse any return that does not meet our guidelines.
6. All sales are final on discounted items, holiday items, mystery boxes, and purchases where a coupon was used.
7. By shipping your item back to us, you are agreeing that you have read and agree to our policies prior to your return.
8. If your items arrive damaged, we will need you to keep items in the original packaging (including all packing materials) and send us photos to firstname.lastname@example.org.
9.) If your order is not correct per our mistake, please contact customer service at email@example.com so we can make it right.
*NO REFUNDS ON CANDY, SWEET TREATS OR ANY FOOD*
*Limit of 3 refunds per month*
*There will be a 10% service charge for any items that need to be returned or refunded because you paid with the wrong type of payment and you would like to repurchase with another form of payment or you need to void your order due to any other reason.